Welcome To PDQ Mail Plus
Serving Larchmont since 1993!
Tuesday, January 23, 2024
Happy New Year to all our customers and friends. We hope that our service in handling your holiday packages met your needs and all arrived on time for holiday gifting. We will continue to do what we can to maximize our outstanding service to each and every customer.
We are pleased to announce the launch of a brand new national service that PDQ Mail Plus is participating in - Package Hub Returns. Our Package Hub network of nearly 1000 stores has partnered with Pitney Bowes, which is a major logistics supplier for online retail package returns. Participating online retailers are able to provide their customers a QR code which customers will bring in with the item to be returned, PDQ staff will scan the code and provide packaging for the item, at no expense to the customer. (Some larger items may require a charge for packaging, but the vast majority of returned packages will be free for the customer.) Thus, it's a "no box, no label" returns program.
There are up to 400 online retailers that already work with Pitney Bowes, and more will be added as the program moves forward. At this time, only returns to participating retailers are included in the program, and unfortunately, Amazon has elected not to participate - that is their decision, not ours. If we scan a non-participating QR code, we will know immediately and be able to suggest alternatives.
We look forward to serving our local customers with this new Package Hub Returns program, and will provide updates as more retailers and related services are added to the program.
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We have some good news for our remote customers. PDQ can now accept payments from remote customers via Zelle. Zelle is a nationwide 3rd party banking service that allows you to send payments directly from your bank account to ours. We've checked and virtually all banks seem to participate in this program. To use it, the customer will need to enroll in Zelle with their bank's online service. Once enrolled, you will need to set up PDQ as a recipient (use email option and firstname.lastname@example.org as our secure ID). Then you can make payments right away. Please ask our staff for further information. Of course, we still accept credit and debit cards.
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Effective January 1, 2022, styrofoam packing peanuts were banned in New York State (along with styro food packaging). PDQ took whatever leftover styro peanuts we had and re-purposed them to stores outside New York State). We switched to starch-based biodegradable peanuts. As a result, PDQ will no longer accept styrofoam packaging - peanuts or pre-formed blocks. Contact your local town to find out how to recycle these items.
PDQ Mask Rules:
We are trying to maintain a safe environment at PDQ for all staff and customers. We ask anyone with any symptoms that could be viral-related (seasonal allergies or coughing and sneezing, for example) to wear a face mask. Please help us in our efforts whether you are vaccinated or not. Our staff is fully vaccinated. Thanks for your cooperation.
NEW INTERNATIONAL CUSTOMS REGULATIONS. Since March 2021 there are new customs requirements for virtually all of Europe - all 27 EU countries plus Norway and Switzerland (for now, not the UK due to Brexit). For each item, we need to find and include the harmonized code to properly classify each item in the shipment. This will help ensure the proper duties and taxes are assigned to each shipment, and will help to expedite customs clearance for these packages. This regulation applies to all carriers and all shippers. And it would not surprise us to see this requirement be rolled out to more countries in the foreseeable future.
We ask each customer with a package to these countries to bring with them an accurate list of items in the package; we must provide a detailed description for each item - words like "clothing", "electronics" "personal effects" or "gift" just won't cut it, and generally all international items need at least a 3-word description. If we can't itemize properly, your recipient (and possibly you, the shipper) are liable to pay higher duties and taxes on the shipment, as well as significantly slow down the customs clearance process and delay delivery. For example, a cotton t-shirt will have a different code than a ladies' silk designer shirt. We understand that this can be a somewhat tedious practice, but it has to be done. We have access to the database of codes and will do our best to properly describe each item with you - that's why PDQ is your local shipping expert.
PDQ is proud to be a charter member of Package Hub Business Centers, a network of nearly 1000 local retail stores that provides outstanding service to their communities across the USA. Just so you know, PDQ will continue to operate exactly as we have for the past 30 years, and will offer all the same services you have come to appreciate at PDQ. The new network will help with marketing and allow us to act as a group with other similar stores across the country. If you are looking for a store similar to PDQ in other areas, go to www.pbc.net to find other locations. Lots more great stuff to come!
PDQ Mail Plus is the go-to resource for packing, shipping, printing and business service needs of the residents and businesses of Larchmont, New Rochelle and the Sound Shore area. Our team of dedicated, professionally trained experts understands the meaning of Super-Star Customer Care—we focus on saving you time and money by ensuring you get the right products and services at the right price—in a single, quick visit.
We can pack and ship [almost] anything to [almost] anywhere in the world, but shipping is only one way we can help to make your life easier. In addition to our pack and ship service, we are also Larchmont's premier copy, print and document services center. Large or small, black and white or color; if it can be printed, PDQ Mail Plus can handle it!
PDQ Mail Plus is a one-stop-shop for dozens of business products and services that will allow you to do what you’re good at while we take care of the “other stuff” you need to succeed.